Who Must Comply

The Customer Service Standard applies to all organizations both public and private that provide goods or services either directly to the public or to other organizations in Ontario (known as third parties).

Some of the organizations the standard applies to include:

• Ministries of Government of Ontario.
• Stores and Restaurants.
• Hospitals.
• Schools, Universities, Colleges.
• Charities and Non-Profit Organizations.
• Professional Practices.
• Theatres and Stadiums.

Public sector organizations, including colleges, must comply with the standard starting January 1, 2010, and file accessibility reports starting in 2010.