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Accessible Services for Colleges, Customer Service Standards


Resources Section

 

Adaptive Technology Resources

http://atrc.utoronto.ca/

http://snow.utoronto.ca/

SNOW is an Education Service of The Adaptive Technology Resource Centre.

 

Web Accessibility Resources

http://www.webaim.org/

http://www.eramp.com/wcag_theme_song.htm

 

Resources for Faculty

http://www.disabilityissues.ca/

http://www.disabilityissues.ca/resources.html#fac_guide

http://www.ldonline.org/

 

General Disability Resources

http://www.abilities.ca/

This website is an opportunity for people with disabilities and the broader community to engage in dialogue around issues that matter to all of us.

http://www.dol.gov/odep/pubs/fact/comucate.htm

Communicating with and about people with disabilities

http://www.limeconnect.com/index.html

Bridging the gap between employers and people with disabilities

http://library.queensu.ca/websrs/faculty_guide-Accomm-Academic_Accomm.html

Queen's University Library Services for students with disabilities

 

Mental Health Resources

http://www.cmha.ca/youreducation/

A guide to college and university for students with psychiatric disabilities

 

Resources in Support of the Accessibility Standards for Customer Service, Ontario Regulation 429/07

Accessibility Standards for Customer Service: Summary of Requirements

Highlights in clear language what organizations need to know about the standard to comply. http://www.mcss.gov.on.ca/mcss/english/pillars/accessibilityOntario/accesson/compliance/customer/customer_summary.htm

Guide to the Accessibility Standards for Customer Service

Explains the formal meaning of the regulation and provides some examples to help describe its interpretation. http://www.mcss.gov.on.ca/mcss/english/pillars/accessibilityOntario/accesson/compliance/customer/compliance_guidelines.htm

Compliance Manual: Accessibility Standards for Customer Service

A "how to" manual that offers compliance assistance information to obligated organizations. http://www.mcss.gov.on.ca/mcss/english/pillars/accessibilityOntario/accesson/compliance/customer/Compliance_Manual.htm

Training Resource: Accessibility Standards for Customer Service

A resource to assist organizations meet the training requirements of the customer service standard. http://www.mcss.gov.on.ca/mcss/english/pillars/accessibilityOntario/accesson/compliance/customer/comp_training.htm

Serve-Ability: Transforming Ontario 's Customer Service

An e-learning course to help you better serve customers with different disabilities and help organizations meet the legal obligations under the customer service standard. http://www.mcss.gov.on.ca/mcss/english/pillars/accessibilityOntario/accesson/compliance/customer/comp_training.htm

Questions and Answers about the Accessibility Standards for Customer Service http://www.mcss.gov.on.ca/mcss/english/pillars/accessibilityOntario/accesson/compliance/customer/comp_custquestions.htm

Direct link to the Accessibility Standards for Customer Service, Ontario Regulation 429/07
Go to www.e.laws.gov.on.ca, click on "Current Consolidated Law" and do a keyword search for "429/07"

 

Accessibility for Ontarians with Disabilities Act, 2005

Questions and Answers About the Accessibility for Ontarians with Disabilities Act, 2005 http://www.mcss.gov.on.ca/mcss/english/pillars/accessibilityOntario/questions/aodo/index.htm

Direct link to the Accessibility for Ontarians with Disabilities Act, 2005
Go to www.e-laws.gov.on.ca, click on "Current Consolidated Law' and do a keyword search for "accessibility"  

For the latest news and announcements on the accessibility standards under the AODA: http://www.mcss.gov.on.ca/mcss/english/pillars/accessibilityOntario/

Have a question about the AODA or the customer service standard?

Call the AODA Contact Centre (ServiceOntario). Acts as the central point of contact for questions about the AODA and compliance with the standards.

Toll-Free: 1-866-515-2025

TTY: 416-325-3408 / 1-800-268-7095

Fax: 416-325-3407

Videos addressing accessibility:
http://www.accesson.ca/ado/english/video/index.htm

George Brown College's policy on alternate format material http://www.georgebrown.ca/Admin/VPAcad/policies/captionedmediaalternative.pdf


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