Difficulties Accessing Services Service disruptions can be significant challenges for people with disabilities. Disruptions may affect general services such as when elevators are out of order, computer networks are down, or access to buildings is restricted. Disruptions can also affect services designed to meet the needs of people with disabilities, such as accessible washrooms, amplification systems, ramps and TTY services. Under the Customer Service Standard colleges are obligated to establish policies, practices, and procedures to address service disruptions. Considerations should be made to provide public notice when facilities, services, or technologies usually used by people with disabilities are unavailable due to planned or unexpected disruptions. |
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Service disruptions can be significant challenges for people with disabilities. Disruptions may affect general services such as when elevators are out of order, computer networks are down, or access to buildings is restricted. Disruptions can also affect services designed to meet the needs of people with disabilities, such as accessible washrooms, amplification systems, ramps and TTY services.
Under the Customer Service Standard colleges are obligated to establish policies, practices, and procedures to address service disruptions. Considerations should be made to provide public notice when facilities, services, or technology usually used by people with disabilities are unavailable due to planned or unexpected disruptions.